This project’s purpose is to gather recommendations to adapt Participatory Design (PD) activities and UIs to elderly users, through the involvement of an association of elderly museum volunteers. The outcome is the result of a PD process that included forms, interviews, cultural probes, and workshops where the volunteers and designer collaborated tightly to explore volunteers’ needs and find solutions to address them. This process led to the design of a Platform that empowers volunteers’ work and recognizes its value. The Platform includes sections managed by the volunteers to archive information about the museum pieces, share organized activities, and receive feedback from visitors to improve their work.
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Keywords: PD, Design with the elderly, Platform design
Tasks: Concept development, design methods planning and development, UI design
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Volunteers participated in a collaborative workshop to define the needs of the platform
The results of the workshop were a number of tangible and intangible materials
Understanding the volunteers' mental schema helped to define the platform's information architecture
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News
In the News section volunteers share information about their work and how it creates value for the Museum; it promotes volunteers’ efforts and makes the public aware of it. All volunteers can add information in one of the 4 categories: events, theme talks, activities, and museum content. The general public (museum visitors, citizens of the Museum city, public institutions, etc.) can access this information. They can comment on it as well.
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Visitor’s feedback
Feedback from visitors would be collected through a questionnaire on the Platform. The questionnaire includes questions selected by the volunteers and aims to improve their guiding skills.
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